Emergency take-over of systems support
Emergency take-over of systems support
Took over application and database support for a very large insurance software company without the benefit of any knowledge transfer. Have successfully managed systems without an unscheduled downtime for 7 years.
Client Profile
Industry: Insurance Software
Location: Seattle, WA
Specialty: Software Solutions for Insurance Agencies
Challenges
Client lost their only full-time resource and was looking for someone to understand their systems and provide Infrastructure, Database and Application support of their mission critical Oracle EBS and OBIEE systems with minimal information and no documentation or knowledge transfer.
Our Solution
Buxton team carefully assessed the systems, database and applications. Using leading practices resolved stability, performance and security issues. Setup best in class Buxton proprietary monitoring, backup and recovery and DR solution. Buxton managed their Oracle EBS and OBIEE infrastructure, database, application, backup and recovery, and security.
Business Impact
Delivered a high performing, stable, secure, and license- compliant environment. Client has not experienced any unscheduled outages in seven years since Buxton has taken over the managed services of their systems.
