Helpdesk Managed Services
Buxton Helpdesk Managed Services
Driven By 30+ Years of Consulting, Implementation and Managed Services Experience
Our Helpdesk Managed Services offer access to expert knowledge and advanced tools, towards efficient resolution of your technical issues. With personalized and dedicated staff, including named resources, we provide tailored support that prioritizes user satisfaction and experience. Our 24/7 proactive and preventive support minimizes disruptions and enhances your overall operational efficiency.
Weekly Reporting - Monthly Reviews
- Periodic Quality Business Reviews
- Recommendations for Process Improvement
Incident and Problem Management
Our Incident and Problem Management services swiftly resolve IT issues to minimize downtime and maintain business continuity. We manage a robust ticketing system to help ensure all incidents are logged, prioritized, and resolved efficiently. Our team conducts thorough root cause analyses to prevent recurring problems and proactively identifies potential issues before they impact your operations. Trust us to keep your IT environment running smoothly and efficiently.
Ticketing System Management- Incident Resolution and Escalation
- Root Cause Analysis
- Proactive Problem Identification
- Problem Resolution and Reporting
Service Request and User Account Management
We help your organization streamline its IT service requests and user account management, facilitating quick and secure access to the resources your team needs. From fulfilling software and hardware requests to managing user onboarding and offboarding, our services are designed to enhance productivity and security. Our dedicated support team handles password resets, account unlocks, and access control with precision, making your IT operations seamless and hassle-free.
- Request Fulfillment
- User Access Management
- Software and Hardware Provisioning
- User Onboarding and Offboarding
- Password Resets and Account Unlocks
- Access Control and Permissions Management
IT Asset, Change, and Vendor Management
Optimize your IT infrastructure with our IT Asset, Change, and Vendor Management services. We track and manage your IT assets throughout their lifecycle to assist you with getting the most value from your investments. Our change management processes handle requests and implementations smoothly, minimizing risk and downtime. Additionally, we coordinate with third-party vendors, monitoring their performance to help ensure they meet your standards and service level agreements.
- Asset Tracking and Inventory Management
- Asset Lifecycle Management
- Change Request Handling and Implementation
- Vendor Coordination and Performance Monitoring
Performance, Security, and Backup Management
Implement an IT environment that is secure, reliable, and always available with our Performance, Security, and Backup Management services. We monitor network and server performance to identify and address issues before they impact your operations. Additionally, we manage comprehensive data backup and disaster recovery plans, safeguarding your business continuity against unforeseen disruptions.
- Network and Server Monitoring
- Application Performance Monitoring
- Endpoint Security Management
- Security Incident Response
- Data Backup and Disaster Recovery Planning
Knowledge Management and End-User Support
Empower your team with our Knowledge Management and End-User Support services. We create and maintain a detailed knowledge base, providing your staff with easy access to IT solutions and best practices. Our training sessions and user adoption programs provide your team with the latest tools and technologies.
- Knowledge Base Creation and Maintenance
- User Training and Documentation
- IT Training Sessions and User Adoption Programs
- Support for Communication and Collaboration Tools
- Mobile Device Management (MDM)
Remote and On-Site Support
Our Remote and On-Site Support services provide comprehensive assistance to keep your IT systems running at peak performance. We offer remote troubleshooting and desktop assistance to resolve issues quickly and efficiently, along with continuous monitoring and maintenance. For more complex problems, our on-site support team is ready to provide hands-on solutions, including hardware repairs and software installations, ensuring minimal disruption to your business.
- Remote Troubleshooting and Desktop Assistance
- Remote Monitoring and Maintenance
- On-Site Troubleshooting
- Software Installation and Configuration
Buxton Value
We do it differently
Dedicated Team of Certified Professionals with Hands-on Experience- Extensive Knowledge Base of Industry-leading Practices
- Emphasis on Automation – following Buxton’s ‘3-strike rule’
- Increased Efficiency and Productivity
- Enhanced Security and Compliance
