Global Network and Systems Support
Global Network and Systems Support
Buxton was hired to assist in building a global infrastructure support team to provide 7X24 support for an Enterprise Software company to reduce operations cost.
Client Profile
Industry: Enterprise Software
Location: Silicon Valley, CA
Specialty: Digital Transformation
Challenges
Client was looking for a partner to scale up their global support infrastructure both from the operations as well as new initiative fronts while striking a balance on the cost of such investment. Client’s goal was to expand and shore up effective support right across the 24X7 timeline to meet their global demand. Improved professional support while optimizing the cost.
Our Solution
Buxton put together a team of Network Engineers and Systems Administrators within a short span of time to study the existing system and internal protocols to be able to support a wide range of systems including Linux, Windows, VMWare, Storage, Firewall and Load Balancers. Services offered extend to installation, configuration, system monitoring, troubleshooting, performance tuning, automation, and security management.
Business Impact
Buxton’s use of highly skilled and qualified resources who are CCIE certified engineers ensured the client met their goal of consistently high-quality service provided to the business globally. Our team of resources distributed across multiple time zones ensured a true 24X7 coverage, while also addressing the client’s desire of reduced cost, by leveraging cost advantage from distributed resourcing model.
