Global Salesforce BAU Support & Enhancement
Global Salesforce BAU Support & Enhancement
Buxton deployed a distributed team of functional and technical Salesforce engineers to manage a global system to optimize response time and resolution thereby enabling the client to meet its budget and timeline goals.
Client Profile
Industry: Manufacturing
Location: Broomfield, CO
Specialty: Plastic and metal beverage containers and aerospace equipment manufacturer
Challenges
This client was having challenges trying to scale its Salesforce support organization to meet the pace of business growth. Additionally, they needed help in Salesforce technical development to build and release additional functionality. Buxton was engaged to augment the client’s team to support their global Salesforce Business as Usual (BAU) work and assist in break-fixes and other operational support.
Our Solution
Buxton deployed a team of Salesforce functional analysts and technical developers to offer primary support of Salesforce Sales and Service Cloud, Salesforce platform App Builder, Salesforce Pardot, and Salesforce Administration. Additionally, our distributed team took responsibility for a significant portion of the technical development including Integrations, Java Script, Java Spring, CSS, Aura, Apex, Platform App Builder, and platform development.
Business Impact
Buxton rapidly deployed top-notch Salesforce professionals and quickly addressed the client’s ongoing support needs. We also are providing assistance to this client in a variety of other areas including technical development and integrations. Buxton’s resources are distributed across the globe. As a result, the client is covered 24×7 while keeping the support costs at a minimum.
