ServiceNow Implementation Services
Our ServiceNow implementation services are designed to prioritize robust security, ensure global compliance, and establish a well-defined change control process. Leveraging our extensive experience, AI technologies, and adherence to industry-leading practices, we implement comprehensive security measures, including multi-factor authentication and role-based access control, to safeguard your data. Our structured change management protocols ensure that all modifications are thoroughly evaluated and tested, minimizing potential disruptions.
Detailed Project Planning- Weekly Milestone Tracking
- User Satisfaction Surveys
- Post-Implementation Support
- AI-Driven Process Automation & Optimization
IT Service Management (ITSM)
We design and configure ITSM solutions that align with your organization’s service delivery goals. By automating incident, problem, and change management processes, we enhance the efficiency and responsiveness of your IT services.
Incident Management- Problem Management
- Change Management
- Service Catalog
- Knowledge Management
- Configuration Management Database (CMDB)
IT Operations Management (ITOM)
Our team implements ITOM solutions to provide comprehensive visibility into your IT infrastructure. This enables proactive monitoring and management, ensuring optimal performance and reliability of your systems.
- Discovery
- Service Mapping
- Event Management
- Operational Intelligence
- Cloud Management
- Orchestration
IT Business Management (ITBM)
We assist in aligning your IT initiatives with business objectives through effective project and portfolio management. By implementing ITBM solutions, we ensure that your IT projects deliver maximum value and support strategic goals.
- Project Portfolio Management
- Demand Management
- Resource Management
- Financial Management
- Application Portfolio Management
- Agile Development
Security Operations
Our Security Operations services focus on integrating security incident response and vulnerability management into your operations. This proactive approach helps in identifying and mitigating security threats promptly, safeguarding your organization’s critical assets.
- Security Incident Response
- Vulnerability Response
- Threat Intelligence
- Security Incident Management
- Configuration Compliance
- Performance Analytics for Security Operations
Software Asset Management
We implement Software Asset Management solutions to help you manage software licenses and compliance effectively. This ensures optimal utilization of software assets and reduces the risk of non-compliance penalties.
- Software License Management
- Software Compliance Management
- Software Request Management
- Software Discovery and Reconciliation
- Contract Management
- Publisher Pack Implementation
Customer Service Management
Enhance your customer service operations by integrating processes that improve responsiveness and satisfaction. Our solutions enable a unified approach to managing customer interactions, leading to stronger relationships and loyalty.
- Case Management
- Omni-Channel Support
- Knowledge Management
- Self-Service Portal
- Visual Workflow and Automation
- Performance Analytics for Customer Service
HR Service Delivery
Streamline HR processes to provide employees with efficient and effective services. Our HR Service Delivery solutions improve overall employee experience and productivity by automating routine tasks and providing easy access to HR services.
- Employee Service Center
- Case and Knowledge Management
- Employee Document Management
- Onboarding and Transitions
- Performance Analytics for HR
- Mobile HR Service Delivery
Now Platform App Engine
Leverage the Now Platform to develop custom applications that address your unique business challenges. Our expertise in the App Engine enables rapid development and deployment of applications, fostering innovation and agility within your organization.
- App Development
- Integration Hub
- Workflow Automation
- Mobile App Development
- Performance Analytics for Custom Apps
- AI and Machine Learning Integration
Data Migration
We specialize in executing seamless data migrations to the ServiceNow platform, ensuring data integrity, security, and minimal disruption to your operations. Our approach encompasses comprehensive planning, data mapping, transformation, and validation, facilitating a smooth transition from legacy systems to ServiceNow.
- Data Assessment and Cleansing
- Data Mapping and Transformation
- Migration Strategy Development
- Data Validation and Testing
- Minimization of Downtime
- Post-Migration Support and Optimization
Buxton Value
We do it differently
Domain Expertise for Tailored ServiceNow Solutions- Seamless Integration Across Enterprise Ecosystems
- AI-Driven Testing, Automation, Monitoring and Optimization
- Proactive Insights and Continuous Monitoring
- Structured Change, Release, and Governance Framework
- Smooth User Adoption with Minimal Disruption
- Secure Data Migration and System Validation
- Platform Optimization and Continuous Innovation
- Collaborative Roadmap Planning for Future Readiness
