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Job ID:
Job-1725Job Title:
Telecom EngineerLocation:
Vacaville, CA (Remote)Duration:
1 year +Job Description:
The selected candidate will be expected to lead/assist with the administration and provisioning of telecom services to our customers. This will include, but not limited to AVAYA Telephony, MSTeams Telephony, FIVE9 contact center and other VoIP voice services, contact center operations, IVR, call routing, faxing, UCaaS, CCaaS, & security compliance. In addition, he/she will lead/assist with the migration and administration of current Telephony Solution.
Must-have requirements:- MSTeams and MSTeams Telephony migration
- Five9 Contact Center
- Proficient networking experience
- Project Management.
- OPTIONAL: AVAYA telephony.
· BS or MS in Computer Science or equivalent degree
· 8+ years of Telecom experience
· 3+ years of proven technical lead and CCaas experience
· 3 + years of proven technical lead and UCaas experience
· Proficiency in Five 9 support, Avaya & MSTeams Telephony, administration, migration
· 2 + years of proven experience with administering contact center services
· Adept and/or proficient in Networking.
· Proficient in Telecom operations, administration, and support.
· Working knowledge of Windows
· Strong communication and writing skills.
· Should be able to write reports using various reports generation tools and languages.
· Expert knowledge of Server patching (Window and Linux)
· Prior experience in the insurance industry is a plus.
· Five 9, Avaya, MSTeams certifications desirable
DELIVERABLES OR TASKS:
Lead/Assist with the migration of Avaya Telephony to MSTeams Telephony solution.
· Expert with Avaya & MSTeams Telephony, implementations, and administration
· Expert with supporting remote telecom services to a remote work force.
· Experienced with Contact Center operations and administration.
· Experienced with IVR call flows and call routing.
· Adept and/or proficient with Networking (Routing, Firewall, etc.)
· Work with other Telecom engineers to design and implement well-integrated products.
· Define and evolve the architecture of Telecom services.
· Expert in all technical aspects of Telecom services (Avaya, UCaaS, CCaaS,MSTeams, Five9, RightFax, EtherFax)
· Evaluate and recommend appropriate technologies based on product needs and industry trends. · Develop creative solutions and write technical design & architecture documents.
· Provide work estimates for proposed projects.
· Cross-train Telecom staff on product features that are implemented.
· Constantly look for better processes for projecting and improving project profitability
· Lead or assist in the implementation of any Telecom migrations.
· Develop and execute unit tests for product components.
· Establish architectural standards and best practices.
· Encourage innovation of process and creative development methodologies
· Work closely with management to determine feasibility of product features.
· Work closely with IT Teams to determine the best approach on a technical standpoint.
· Establish standards and perform project and change reviews and provide feedback.
· Promote high quality, scalability, and timely completion of projects.
· Project Management experience.Job Type:
Contract
Hear what our consultants have to say about us…
Saigeetha Govi
VP of Engineering
“Working with Buxton was awesome, recruiters were very attentive to the needs of my team. They listened and changed the strategy for screening candidates based on my team’s needs. They were very flexible in terms of the contract given Spigit was a very small company. I would love to utilize their services again in the future.”
Vandit Garg
Sr. Engineering Manager
“I have worked with Buxton for several years, hiring engineers across numerous projects and skill sets that ranged from frontend to backend, Java to DotNet, and spanning various experience levels (junior, mid level as well as expert). During these years of engagement, my experience with Buxton, has been fantastic! Buxton team understands what hiring managers are looking for, and always has a rich talent pool that helps hire quickly. I find this very useful as time is often a huge factor distinguishing success from its opposite counterpart. Once the hiring part was done, my account manager was always engaged in getting periodic feedback, and ensuring that the team was always progressing forward. I strongly recommend Buxton to anyone looking to extend their core team with quality talent that delivers!”
