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Job Summary:

We are seeking a Project Manager (ERP Financial and Zuora, Zone, ChargeBee or RecVue) - Product Implementation to lead the successful deployment of our software products for clients. This role involves planning, executing, and overseeing the end-to-end implementation process, ensuring timely delivery, customer satisfaction, and alignment with business goals. The Project Manager will collaborate with cross-functional teams, including product development, customer success, and technical support, to drive seamless implementations.

Key Responsibilities:

Project Planning & Execution

• Define project scope, objectives, and deliverables in alignment with client business requirements and company goals.
• Develop and manage implementation roadmaps, project timelines, resource plans, and risk assessments.
• Oversee end-to-end implementation, from business requirement gathering to configuration, testing, and go-live.
• Ensure timely project delivery, addressing roadblocks and escalations proactively.

Stakeholder & Customer Management

• Serve as the primary point of contact for clients and internal stakeholders throughout the implementation lifecycle.
• Conduct regular status meetings, provide updates, and manage expectations with internal and external stakeholders.
• Work closely with clients to understand their business needs and coordinate with cross functional team to configure the product accordingly.
• Lead training sessions and UAT to ensure smooth product adoption by end-users.

Cross-functional Collaboration

• Partner with product, engineering, and QA teams to ensure seamless integration and customization of the product.
• Work with the customer support and success teams to ensure smooth post-implementation transition.
• Gather and document client feedback for continuous product and process improvement.

Risk & Issue Management

• Identify, assess, and mitigate risks impacting project success.
• Ensure data migration, validation, and reconciliation processes are executed accurately.
• Ensure compliance with contract terms, SLAs, and quality standards.

Process Improvement & Reporting

• Continuously refine implementation methodologies and best practices for efficiency.

• Maintain detailed documentation, Track and report on project KPIs such as time-to-value, customer satisfaction, and system performance.
• Maintain documentation, including project charters, SOWs, lessons learned, and post-implementation reports.

Required Qualifications & Skills:

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
• 5+ years of experience in software implementation, project management, or customer success.
• Experience in SaaS billing platforms, ERP billing modules, or subscription revenue products is a plus.

Technical & Functional Skills

• Strong understanding of implementation methodologies (Agile, Scrum, Waterfall).
• Strong understanding of billing workflows, invoicing, revenue recognition, tax compliance, and payment processing.
• Experience with project management tools (JIRA, MS Project, Excel, Smart Sheet etc.).
• Ability to understand API integrations, cloud platforms, and enterprise software solutions.

Soft Skills

• Excellent communication, client relationship management, and stakeholder engagement skills.
• Strong problem-solving and decision-making abilities with a customer-first mindset.
• Ability to multitask, work under pressure, and drive cross-functional alignment.
• Customer-focused mindset with the ability to drive product adoption and success.

Preferred Certifications (a plus):

• PMP (Project Management Professional)
• Certified Scrum Master (CSM)
• ITIL or Six Sigma certifications